Information we collect

By information, we mean personal information about you that we collect, use, share, and transfer in physical and electronic form. This information can be grouped in the following categories:

  • Identity and Contact Information includes first name, last name, title, email address, billing address or any other information you provide through your subscription process
  • Financial Information includes bank account and payment card details
  • Transaction Information includes details about payments and other details of services you have purchased from us
  • Contact History means keeping a record of “our communication through phone, live chat, web and email inquiries, social media and otherwise.”

How we collect information
We receive information through the forms that you fill out on our website. This includes information you provide when you:

  • Place an order
  • Request/receive a consultation
  • Provide feedback

We collect this information by using cookies and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. Please see our Cookie Policy for further information.

We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.

How we use information
We use information about you in the following ways (shown by category):
Identity & Contact Information

  • To deliver your purchases to you
  • To send you service messages by email or otherwise, such as order updates
  • To provide customer support and handle cancellations
  • For security reasons
  • To direct you to the right part of the website
  • To communicate with you

Financial Information

  • To process payment and give refunds
  • For fraud prevention and detection

Transaction Information

  • To provide services for your order
  • To provide customer support and handle cancellations
  • To find out what you and other customers like

Contact History

  • To provide customer care and support
  • To train our staff

How we share information
Except as expressly set out in this policy we will not sell, distribute, or lease your personal information to third parties. However, we share your information with the following categories of companies as an essential part of being able to provide our products and services to you:

  • Companies that help us fulfil your orders such as payment service providers
  • Professional service providers, such as advertising partners and website hosts who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies who tackle fraud

We may also share your personal information with:

  • Law enforcement agencies, other governmental agencies or third parties if we are required by law to do so
  • Other business entities should we plan to merge with or be acquired by that business entity

Your Rights
At any time, you have the right:

  • To request access to or a copy of any information which we hold about you
  • To rectify your information if you consider that it is inaccurate
  • To ask us to delete your information, if you consider that we do not have the right to hold it
  • To withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent)
  • To restrict processing of your information
  • To data portability (moving some of your information elsewhere) in certain circumstances
  • To object to your information being processed in certain circumstances

Any request for access to or a copy of your information must be in writing and we will endeavor to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations in regard to your rights as a data subject.

How long we keep information
We will keep your information for as long as you are subscribed to one of our services, or if needed to be able to provide the services to you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also keep hold of some of your information as required, even after you have unsubscribed.