Many properties, both smaller ones and large hotel chains, are confronted with a staff shortage. The causes are various, but having skilled and motivated staff is of utmost importance if you want to indulge your guests, increase employees’ engagement level, and improve your business performance.
Monitoring web performance has become a vital component of hotel operations. Website analytics helps hoteliers to understand user behavior and to find what type of content is engaging for their customers. Below are some challenges and tips that we should be aware of.
Handling guest reviews professionally is a crucial part of maintaining a strong reputation in today’s hospitality industry. Whether feedback is positive or negative, the way a hotel responds can significantly influence public perception, guest trust, and future bookings.
In today’s competitive hospitality landscape, exceptional hotels go far beyond offering a place to stay. They create memorable, personalized, and immersive experiences. From eco-conscious resorts and cutting-edge technology to community-driven spaces and highly tailored guest services, these hotels set new standards for what it means to deliver an unforgettable stay.
Facial recognition technology is rapidly entering the hospitality industry, offering faster service, improved security, and fully contactless guest experiences. While the technology brings clear efficiency and convenience, it also raises important questions around privacy, cost, and reliability.
A branded hotel app can be utilized in many ways – as a booking engine, a self-service platform, a room key, a means to promote your offer, destination, loyalty programs, or to directly communicate with your guests. It will serve as a reminder of your brand if it stays installed on their phones. But how do you get your (potential) guests to install the app?
Pandox, an international hotel property company, continuously looks to adapt operations to new sustainable methods and modern technology. They partnered up with Winnow to cut food waste at their Crowne Plaza Brussels – Le Palace hotel in Belgium, which daily serves between 1.100 to 1.200 guests.
Health and safety measures are among the most important aspects of hotel management. They aim to prevent and/or reduce any potential threats to both hotel guests and employees. As such, they cover a range of aspects in the everyday operations that you will need to consider.